Product Usage & Care
1-2 packs are recommend for thickness only, no length.
3-4 packs are recommended for thickness and length.
4+ packs are recommend for additional length and volume.
Our double drawn hair extensions offer luxurious, uniform thickness from top to bottom, providing a fuller appearance compared to extensions with natural tapered ends.
While our extensions are made from 100% human hair and are technically capable of being dyed, we advise caution. They have undergone their own dyeing process, so further coloring might reduce their lifespan and could potentially cause damage. We especially advise against dyeing our Balayage or Ombre sets due to their extensive prior processing. If you decide to dye your La'Vella extensions, please note that it's at your own risk. We recommend consulting a professional colorist.
Absolutely! Feel free to use your favorite styling tools. For the best care, we recommend applying a heat protectant spray before styling. Some users prefer to wash their La'Vella extensions first to remove the vitamin-enriched coating, enhancing styling results.
Yes, you can—and should! To keep your La'Vella extensions looking their best, avoid shampoos containing sulfates and opt for hydrating conditioners. Applying leave-in conditioners and heat protectants can also help prolong the life of your extensions.
For best results, we recommend having at least 6 inches of natural hair. However, if you're feeling adventurous and believe you can make it work with shorter hair, we welcome you to try!
Choosing the perfect color is crucial. For a color match, send us a photo of your hair in natural light to support@lavellahair.com, and we’ll help you find the ideal shade.
Ordering & Shipping
- Canada: Expect your beautiful extensions within 7-12 working days.
- USA: Deliveries are typically completed within 5-7 working days.
- International: Please allow 10-15 working days. Note that delivery times may extend for regions with slower shipping services.
Once your order is on its way, you’ll receive a shipment confirmation email that includes a tracking number. Please note that this may not provide step-by-step tracking but will confirm the delivery status.
Yes, absolutely! When you place an order for an item on back order at La'Vella, you reserve your set of hair extensions. As soon as they are back in stock, we will ship them to you without delay. This ensures you'll receive your desired product as soon as it becomes available.
We are proudly a United States company based out of Scottsdale, AZ All orders are shipped from this location.
Return & Exchanges
We have a no return policy as human hair is considered a health product. If you think you have received a defective product, please visit our defective product claim page.
To return or exchange unopened extensions:
- Ensure the security seal remains intact.
- Contact our support team for detailed instructions and return address information.
- Mark the package with "RETURN - NO DUTIES" to avoid customs delays.
- Use USPS regular shipping (avoid UPS to prevent high fees).
- Include your order number inside the package and send it with a tracking option to ensure safe return.
- Note: Returns or exchanges of La'Vella Professional Styling Tools are only possible if the item was purchased at full price; items bought with promotions or discounts are ineligible.
If payment issues arise, trying a different browser often solves the problem. If difficulties persist, please reach out to us at support@lavellahair.com for assistance.
Defective Product Claims
As per our terms and conditions, please be aware that applying hair color, toners, purple shampoos, or any chemical treatments to La'Vella Hair Extensions will void the possibility of submitting a defective product claim. Claims must be submitted within 30 days of the purchase date or from the date you received your shipment, whichever is later.
Items on back order are currently out of stock but are on their way to our warehouse. By ordering these items, you secure your place in line and will receive your product as soon as it's restocked. You’ll receive a shipment confirmation email and a tracking number once your back-ordered items have shipped. Rest assured, we handle everything for you, from updating estimated shipping dates to notifying you upon dispatch.